Cold Sores

You will need to complete a Cold Sores consultation as part of our process of getting you your medication. Our prescribers will check the information you’ve given to us during the consultation to confirm that the treatment requested is safe and effective.

The Cold Sores consultation is no different to the general questions you would be asked by your regular GP, but with all the benefits of being online. The questionnaire can typically be completed in under 2 minutes.

For completing the Cold Sores consultation, you will be required to provide information about your medical history and your condition. You will also need to confirm a few details before you can move onto purchasing your desired medication.

After submitting the Cold Sores consultation responses, you’ll be able to request your preferred medication and complete your purchase.

One of our prescribers will review the information provided. If any additional details are needed, we will be in touch. Once the prescriber confirms an appropriate treatment plan, your order will be prepared for delivery to the address of your choice.

You will be able to choose your cold sore medication, such as Aciclovir Cream after completing the consultation. Your medication choice will be verified with our prescribers, based on the information given during the consultation, to make sure that cold sore medication is right for you.

Please note that the decision to prescribe a particular medication always rests with the prescriber.

It is required to complete a Cold Sores consultation in order purchase any prescription cold sore medication online. By completing the consultation, we have the information we require to ensure that you receive the right medication or other care to effectively treat your cold sore condition.

It is recommended to complete a new Cold Sores consultation whenever you experience changes in your condition, such as the winter time or require a new prescription. Your symptoms or medical situation could change over time, impacting the suitability of a particular treatment.

Providing updated information ensures you receive the most appropriate cold sore medication and ensures that we adhere to the guidelines set by the GPhC and provide you with the right medication.

Someone else can complete the Cold Sores consultation on your behalf, but they will need access to all relevant medical information. Please answer the questionnaire honestly and provide accurate information to ensure that the medication you are requesting is right for you and we can provide the best healthcare solution.

Our free ask-a-pharmacist service can help provide more information about your condition.

The Cold Sores consultation is conducted via a simple online questionnaire. This information will then be reviewed by one of e-Surgery’s prescribers, who will confirm if this is the correct treatment plan for you.

Once you’ve completed the Cold Sores consultation satisfactorily, you’ll proceed to request your preferred treatment and complete the purchase process.

If the prescriber requires any additional information from you, we will be in touch. Otherwise, you can expect your medication to be delivered to your provided address.