How It Works | The UK's Sustainable Online Pharmacy | E-Surgery
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Rated 4.8

How it Works

Our service works in just three simple steps.
Woman holding mobile phone ordering treatment online | How it works | e-Surgery

Treatment icon, e-surgery how it works Choose your treatment

Search for your medication or condition and select a treatment. For help and guidance on choosing your medication, you can use our FREE Ask-a-Pharmacist service, we are always happy to help!

  • We are regulated by GPhC, all of our stocked medication is legal and safe to use within the UK. Our medication brands are identical to those you would receive from your local community pharmacy.
  • You can order your medication simply online but if you need extra assistance our patient care team are happy to place your order over the phone.
  • When choosing your medication from our 35+ treatment categories ensure you select which dose, quantity and brand you require. This extra information allows our prescribers to provide you with the quickest and most effective service.

*Please be aware that we only provide treatments to patients over the age of 18.

Young man completing consultation for treatment online | How it works | e-Surgery

Consultation icon, e-surgery how it works page Complete a consultation

Once you have filled in our quick and easy health questionnaire our expert prescribers will check that the treatment requested is safe and effective.

  • The health consultation is no different to general questions you would be asked from your regular GP. This may include some of your medical history and information on the condition you are looking to treat.
  • Please answer the health questionnaire honestly, this will ensure that the medication you are requesting is right for you and we are able to provide the best healthcare solution.
  • Our service is fully discreet and confidential, we will not share any of your personal information unless you permit us to do so with your regular GP. We may contact you if we require further information regarding answers you have provided.
Man accepting delivery of online treatment | How it works | e-Surgery

Delivery icon, e-Surgery how it works Delivered to your door

Once your medication request has been approved by our clinical team your treatment will be shipped by Royal Mail in discreet and recyclable packaging.

  • Our most popular shipping is Royal Mail Tracked 24 but the option for Tracked 48 and Special Next Day Delivery by 1pm is also available. Orders over £30 will automatically be upgraded to Royal Mail Tracked 24 free of charge.
  • Once your order has been dispatched from our pharmacy, you will receive tracking information via email. Please be aware that delivery to remote Scottish highlands and British isles may take longer.
  • Sustainable health is our priority, our service extends past your delivery date! Our patient care team is available from 9am – 5pm to provide continued support and advice about your treatment.

What Our Patients Say

Our patient care team is excellent!

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Great service. Easy to use website and fast delivery I would definitely recommend Karole
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We are proud to be rated excellent on Trustpilot Trustpilot
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Superb. Quick delivery, easy buying process. Completely satisfied. Paul
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Easy process, arrived quickly, saved me the job of trying to get an appointment with the doctors. Claire
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A simple, quick, efficient and easy to use service. My prescription arrived as promised. Michael
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Very good service, and prompt no delay, I will use e-Surgery again. David
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Good website, professional online service, quick delivery. Can certainly recommend it. Jeroen
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Great service and a wonderful idea. I am so grateful to e-Surgery. John
We are proud to be rated excellent
4.8/5 stars on Trustpilot.
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satisfied customers

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We deliver your medication in FULLY recyclable packaging with special next day delivery!
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