How It Works


Choose Your Treatment

Just choose the medication you need from our list of treatment options. You can select dosage, frequency, and the option to start a repeat prescription. If your medication is not currently available on our website please contact us and one of our UK registered healthcare professionals will be able to help. All of of our independent prescribers are registered with the General Pharmaceutical Council (GPhC)

Patient wellbeing is our priority. We believe in accessible care that allows you to take control of your own health from home. That’s why our service is so easy to use, making it simple to get the treatment you need, when you need it. 

Got any questions or concerns about your health? We’re here to help. Chat directly to an expert using our free Ask-A-Pharmacist service. If you are unsure which medication will be best for you our fantastic patient success team are only a click away using our live chat feature.


Complete a Quick Health Questionnaire

Complete a free and easy 2 minute questionnaire about your health to help us make sure the treatment is right for you. This will be sent to our independent prescribers to check this medication is right for you, and if ordered before 3pm Monday-Friday will generally be dispensed the same day.

Our service is fully discreet and confidential, we will not share any of the information you provide without your permission. Though please be aware we may contact you if our prescribers have any additional queries or follow up questions.

As we are an online service we can only provide treatments for adults over the age of 18. Once your health questionnaire has been submitted we will check your details against national databases such as the electoral role to clarify that you are over the age of 18. This is simply because we cannot see our patients in person to verify their age.


Await your delivery

Your medication will be dispensed from our registered pharmacy located in Norwich. We only ever use genuine UK branded medication.

We always send our medication in plain discreet recyclable boxes dispatched to you via Royal Mail. Once your order has been dispatched the delivery time will depend on the option you selected at checkout. If you selected the guaranteed next day special delivery you order will be with you by 1pm the next working day (as long as the order was placed before 3pm).

If you selected the Royal Mail Tracked 24 option, your order will arrive with in 1-2 working days (although may take longer for remote Scottish Highlands and British Isles).

If you selected the Royal Mail Tracked 48 option, this will usually arrive between 2-3 days but can take up to 5 days.

If you spend more than £30 you will automatically get free upgraded shipping to Royal Mail Tracked 24, which is our most popular service.

Any more questions?

If you would like to know more about how e-Surgery works we are always happy to help! Contact us via our live chat feature or by phone on 01603 931600 Monday-Friday 9-5. You can also email us at [email protected] and we will aim to get back to you as soon as possible.


e-Surgery is UK’s leading online Prescriber & Pharmacy focused on sustainability. We are regulated by the GPhC and MHRA to provide you with a safe and simple way to order your medication online.

e-Surgery online pharmacy website is secured by SagePay e-Surgery online pharmacy is a member of the National Pharmaceutical Association