Due to unprecedented demand for medication, we have extended our pharmacy operating hours and are working hard with the Royal Mail to make sure we can help as many patients as possible. We are doing everything we can to mitigate delays and to make sure all our patients receive their medication.
We have temporarily changed our cut-off deadline for next day shipping to 1pm. This has been reflected when choosing your shipping and on your order confirmation email.
We will be prioritising patients who have placed and order and paid for Guaranteed Next Day Delivery before 3PM and Royal Mail Tracked 24 services paid for before 1pm will be processed on the same working day.
Orders that will be shipped by Royal Mail Standard Tracked service may need to be processed later in the day after the collection time. Where this happens, we endeavour to upgrade your shipping.
The Royal Mail have advised us that they are doing their best to keep the UK connected. Despite their best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to pandemic-related absences at their local mail centre or delivery office. Please allow an extra day or two in case your local depot needs to be closed down for a deep clean. This is done for your safety. More information can be found here
We thank you for your understanding and support!
100% Recyclable Standard 24 hour package box (left) Standard 24 hour letter box (right)100% Recyclable standard 24 hour package box (left) 100% Recyclable standard 24 hour letter box (right)
All packages are delivered in white discreet unbranded packaging without any mention of e-Surgery or Pharmacy. Our fully tracked services let you check where your medication is at each step of your order. A signature is required only for Special Delivery items.
Please be aware that issues with verifying you are over the age of 18 or any queries our clinicians might have about your medication can lead to delays in shipment. We will always get in touch as soon as possible if this is the case.
|Service||Expected Arrival||Flat Fee|
|Royal Mail Tracked 48™||Usually takes between 2-4 working days, including Saturdays. Can rarely take up to 5 days.||£1.95|
|Royal Mail Tracked 24™||1-3 day tracked service. Usually arrives next day*, including Saturdays.||£3.50|
|Royal Mail Special Delivery by 1pm™||Guaranteed by next working day** before 1pm.||£5.95|
*Please keep in mind only orders placed before 3pm on weekdays are dispatched on the same day. This is to give our clinicians and pharmacy staff enough time to check over the answers to your health questionnaire, issue and pack your medication before it is collected by the Royal Mail. The Royal Mail collects our orders at 1pm and 4pm.
**Guarantee does not include remote Scottish highlands and British Isles. Delivery to these locations can take longer.