Due to unprecedented demand for medication during these current times, we are working hard with the Royal Mail to make sure we can help as many patients as possible.
We are doing everything we can to mitigate delays and to make sure all our patients receive their medication.
All packages are delivered in white or brown discreet unbranded packaging without any mention of e-Surgery or Pharmacy. Our fully tracked service lets you check where your medication is at each step of your order. A signature is required only for Special Delivery items.
Please be aware that issues with verifying you are over the age of 18 or any queries our clinicians might have about your medication can lead to delays in shipment. We will always get in touch as soon as possible if this is the case.
|Service||Expected Arrival||Flat Fee|
|Royal Mail Tracked 48™||Usually takes between 2-4 working days, including Saturdays. Can rarely take up to 5 days.||£1.95|
|Royal Mail Tracked 24™||1-3 day tracked service. Usually arrives next day*, including Saturdays.||£2.95|
|Royal Mail Special Delivery by 1pm™||Guaranteed by next working day** before 4pm.||£5.95|
*Please keep in mind only orders placed before 3pm on normal weekdays are dispatched on the same day. This is to give our clinicians and pharmacy staff enough time to check over the answers to your health questionnaire, issue and pack your medication before it is collected by the Royal Mail. The Royal Mail collects our orders at 1pm and 4pm.
**Guarantee does not include remote Scottish highlands and British Isles. Delivery to these locations can take longer.
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