Due to Royal Mail strikes in the coming weeks, there will be delays to deliveries which will vary depending on when your order is mailed out. Delays will impact all shipping methods.
Please note Monday 29th August is also a bank holiday. If you require your regular medication, we recommend ordering a few days before this and the strike dates to avoid delay.
Unfortunately, these delays are beyond our control and we hope that staff are able to achieve a fair deal prior to strike action. All we can do is advise you to order before or after these dates.
Thank you for your understanding,
The e-Surgery Team
We have provided this table for estimated delivery dates. These are the same delivery dates seen during the checkout process.
|Order created before 3:30pm on||Shipping method||Estimated delivery dates*|
|Tuesday 23rd August||Special Next Day delivery||Wednesday 24th August|
|Royal Mail 24 Tracked™||Wednesday 24th August – Thursday 25th August|
|Royal Mail 48 Tracked™||Thursday 25th August – Saturday 27th August|
|Wednesday 24th August||Special Next Day delivery||Thursday 25th August|
|Royal Mail 24 Tracked™||Thursday 25th August – Saturday 27th August|
|Royal Mail 48 Tracked™||Saturday 27th August – Tuesday 30th August|
|Thursday 25th August||Special Next Day delivery||Saturday 27th August|
|Royal Mail 24 Tracked™||Saturday 27th August – Tuesday 30th August|
|Royal Mail 48 Tracked™||Tuesday 30th August – Thursday 2nd September|
|Friday 26th August||Special Next Day delivery||Tuesday 30th August|
|Royal Mail 24 Tracked™||Tuesday 30th August – Thursday 2nd September|
|Royal Mail 48 Tracked™||Thursday 2nd September – Friday 3rd September|
Estimated delivery dates are based on orders that are not placed on hold for age checks or concerns.
Due to unprecedented demand for medication during these current times, we are working hard with the Royal Mail to make sure we can help as many patients as possible. We are doing everything we can to mitigate delays and to make sure all our patients receive their medication.
All packages are delivered in white or brown discreet unbranded packaging without any mention of e-Surgery or Pharmacy. Our fully tracked service lets you check where your medication is at each step of your order. A signature is required only for Special Delivery items.
Please be aware that issues with verifying you are over the age of 18 or any queries our clinicians might have about your medication can lead to delays in shipment. We will always get in touch as soon as possible if this is the case.
|Service||Expected Arrival||Flat Fee|
|Royal Mail Tracked 48™||Usually takes between 2-4 working days, including Saturdays. Can rarely take up to 5 days.||£1.95|
|Royal Mail Tracked 24™||1-3 day tracked service. Usually arrives next day*, including Saturdays.||£2.95|
|Royal Mail Special Delivery by 1pm™||Guaranteed by next working day** before 4pm.||£5.95|
Our online pharmacy and prescription service is only available to individuals in England, Scotland and Wales.
*Please keep in mind only orders placed before 3:30pm on normal weekdays are dispatched on the same day. This is to give our clinicians and pharmacy staff enough time to check over the answers to your health questionnaire, issue and pack your medication before it is collected by the Royal Mail. The Royal Mail collects our orders at 1pm and 4pm.
**Guarantee does not include remote Scottish highlands and the British Isles. Delivery to these locations can take longer.