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Terms and conditions of website use

Terms of Website Use

Introduction

The terms in this document outline the basis for using our website (or site). This is an important document and you should familiarise yourself with it each time you use our website. This document should be read alongside our Privacy Policy, Cookie Policy, and Terms of Sale.

Our Privacy policy outlines the ways in which we process your data. By using our website you give consent to such processing and also warrant that the information you provide is accurate and complete.

The terms of sale will apply to you if you choose to order any product on our website.

If you do not agree to abide by any part or provision of this document, you should not use our website.

Who We Are

We are Total Access Health Ltd. trading under the name e-Surgery. We are a company registered in England and Wales under number 10681825 whose registered office is at Total Access Health, The Enterprise Centre, University of East Anglia, Norwich NR4 7TJ and whose trading address is 22 Morgan Way, Norwich, Norfolk, NR5 9JJ with email address [email protected]; telephone number 01603-931-600.

Regulation

As an online Pharmacy, we have to abide by strict regulations. Total Access Health Ltd. Is regulated by the GPhC (General Pharmaceutical Council). Our Registered Pharmacy premise is located at 22 Morgan Way, Norwich, NR5 9JJ. Our GPhC Registered Pharmacy number is 9010968 and we abide by the standards set forth from the GPhC for all registered pharmacies.

All our independent prescribers are fully registered with the GPhC and abide by the Royal Pharmaceutical society frameworks for prescribers.

Status of our superintendent and Pharmacy can be checked on the GPhC Register.

Changes to Our Site

We reserve the right to make changes to our website at any time. This may be to update products, change website content, make improvements, or for any other reason at our discretion.  

We do not ensure that access to our site and any content contained on it will remain uninterrupted. We reserve the right to restrict access to all or parts of our site for any reason to both registered and unregistered users. When we do this, we will attempt to give our users reasonable notice if possible.

Your Access to Our Site

Our website is designed for users presiding in the United Kingdom and is entirely in English. It is your responsibility to ensure you fully understand the content on our website. If there is something you do not fully understand the meaning of, you must not continue using our website.

Our website is for personal and domestic use only. By using our website, you agree that you are not using it for any commercial or business use.

You should always keep your login information (username, password, or any piece of identifiable data) strictly confidential. You should not share this login information with any third parties. If we believe your account may have been compromised in any way or that you have failed to comply with any terms in this agreement we reserve the right to disable your account.

If you are provided with an authorisation code, password, or any similar piece of information as part of security protocols, it is your responsibility to keep these confidential. You should not share this information with any third parties.

We do not guarantee that our website is free from viruses, trojans, worms, or any other technologically harmful material that may infect your device. We always recommend using up-to-date antivirus software, as it is your responsibility to keep your device secure. 

Registering an Account

In order to use many of the features of our site and services, you need to create an account. This will also create a secure patient record. When registering an account on our website, you agree to the following criteria:

  • You are age 18 or over.
  • Provide accurate and truthful information.
  • Keep all your login details (such as username, password, one time codes, or any other identifiable particulars) confidential and secure. Do not share your login information with anyone else and take reasonable steps to limit access to your online account to anyone else.
  • Create only one account.

Wrongful Use

You must not attempt to gain unauthorised access to our website, the server that our website is hosted or any associated servers. You must also not knowingly introduce trojans, viruses, logic bombs, or any sort of technologically harmful material to our website.

Any of the above actions are criminal offenses under the Computer Misuse Act 1990. We will report any such offenders to the relevant authorities and disclose your identity to the authorities. We may start legal proceedings against you and ban you from the use of our website.

Our website is not for use in emergencies and you must not use it for such. You should contact your emergency services directly and immediately for any emergencies.

Intellectual Property

All content that is visible on our website is owned or licensed by Total Access Health Ltd. This content is copyright and all rights are reserved.

You can print off one copy or download an extract from our website for personal reference. You may also draw the attention of others within your organisation to the material posted on our website.

However, you must not modify the paper copies or downloaded content in any way. You must not use any of the images, videos, or audio recordings separately from any accompanying text.

You should not use any material on our website for commercial purposes, without first obtaining a license to do so from us or our licensors.

You must always acknowledge us (and any contributors we have identified) as the authors of the material on our site.

If you breach any terms of intellectual property in this agreement, we will ban your use of our website and you must, as requested either destroy or return all copies of the material you have made.

Our Liability

All content present on our website is not guaranteed to be accurate. This includes our health blog and any informational articles. We exclude all representations and warranties to the accuracy and completeness of any content available on our website. We cannot accept liability for the discontinuation of the website, changes in our service, or any inaccuracies in the information published on our website. If you are not satisfied with any information published on our website or do not agree to any terms in this document, you should stop using our website.

We do not exclude or limit our liability to you where it would be unlawful to do this. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

We cannot accept liability for any damages or losses as a result of DDOS (Denial of Service) attacks, viruses, bugs, or any other potentially harmful technological material that may infect your device, data, programs, or other proprietary material as a result of the use of our site, downloading anything from our site or any site that may be linked to our website.

Our website is only for domestic and personal use. By using our website you agree you are not using it for commercial or business purposes. We cannot accept liability for any business losses, whether these are direct or consequential. We cannot accept liability for losses in profits, business interruption, loss of business, loss of business opportunity, or goodwill incurred in connection with the use or inability to use our website.

Inbound Links

You may link to our website if it is legal and does not damage our reputation. We take pride in our good reputation and will take any action we feel is reasonable to uphold it. When linking to our website, you should only link to our home page (e-Surgery.com). You should not imply any association with us, or frame our site on any other site.

We reserve the right to cancel and withdraw any permissions to link to our website.

If you wish to link to any other pages on our website or use our material in any other way from the terms of this agreement, you must first contact us at [email protected] to gain our permission.

Outbound Links

Sometimes we can link to other sites or apps on our website. These are purely for your information and we have no control over third-party websites or apps accessed from these links. We cannot accept responsibility for the accuracy or completeness of the content of third-party websites or apps we link to on our site.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site although we retain the right to bring legal proceedings against you for breach of these provisions in your country of residence or any other relevant country.

The provisions in this document and any dispute or claim arising out in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Changes to These Terms

We reserve to change the terms of this agreement at any time.

If you have any concerns about any of the information published on our website, you should contact us on [email protected].

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