Do you accept NHS prescriptions?
Unfortunately, at present we do not accept NHS prescriptions. We have a team of fully registered UK prescribers who will write a prescription for your medication based on the answers from your health questionnaire. We are a private service allowing patients to receive medication for common ailments without needing to see a doctor in person.
Can I order over the phone?
Yes, we are able to take orders over the phone. This will require our customer care team going through the medical questionnaire with you and placing the order through the guest checkout. You can place an order over the phone by calling 01603 298103 Mon-Fri 9-5 (though please be aware orders made on a Monday may have to be made after 4:30).
Can I make an order for someone else?
In order to make an order the person who needs the medication will need to answer the health questionnaire as well as provide their name and residential address for our age verification system. The order does not have to be delivered to the residential address provided and the name on the shipping label (the name that appears outside of the box) can also be different to the prescription label (which is on the medication box itself and must be the name of the person who answered the health questionnaire). Someone else may pay for the medication (using their card and bank details) as well as use someone else’s contact details as long as whom ever the medication is for has answered the health questionnaire.
What should I do if I have not received a confirmation email?
You will be sent a confirmation email with an order number once your order has been placed. Sometimes a simple typo means the email does not get sent to you, e.g. typing .cm instead of .com. Sometimes emails with medication names will be filtered out by your email provider. Please check your junk/spam mail. Please contact us by phone or email if you have not received a confirmation email.
Why is my order on hold?
In some cases, you may receive an email notifying you that your order is on hold. This could be for a few reasons; it may be because: You have ordered your medication too soon in which case we may contact you for some further answers. Our prescribers have some concerns or questions based on your health questionnaire There are some details missing from your order We were unable to verify that you are over the age of 18 and may require more information or proof of age There will be details in the email letting you know what to do next. If you have any questions or concerns send us an email or give us a call and we will happily answer any of your queries.
Why have I been asked to provide proof of age?
We are only able to provide medication to those who are over 18 years old. As an online service we are unable to see our patients in real life and therefore need to verify you are not a minor, we can do this by taking your name, date of birth and residential address and checking it against national databases such as the electoral roll. In cases where this is not successful, we may require a form of ID to verify your age.
What ID can I provide?
We accept a driver’s license or passport as a valid form of ID. You can send us a photocopy or picture by email.
What does it mean if I have ordered too early?
We are only able to prescribe a certain amount of medication to an individual in order to prevent unsafe use and to check the medication is still working as expected. If you have ordered too early, we will get in touch to find out the reason why you wish to have extra medication and we will do our best to help. Sometimes we will then provide a full refund, send out part of an order or keep the order on hold until we are able to ship it out to you.
I have been asked to provide further information, what does this mean?
In some instances, we may send you an email requiring further information after your order has been placed. This simply means our prescribers need to clarify your answers in the health questionnaire to check you are receiving the appropriate medication. You can simply reply to the email or giving us a call.