Is This Service Legal?

Yes, e-Surgery is 100% legal. We only sell genuine UK medication. We are regulated by the General Pharmaceutical Council and the Medicines and Healthcare products Regulatory Agency. You can check that we are operating legally by checking the GPhC logo and MHRA logo on the bottom of each page you visit.

How Do I Know That I Am Receiving Legitimate Medication?

We only sell legitimate, genuine UK branded medication prescribed to you by a registered prescriber. When buying medication online always look for the green GPhC logo and MHRA logo on the bottom of each page you visit. This ensures that the website is a registered online pharmacy operating legally. You should also look out for the registered pharmacy number, e-Surgery’s number is 9010968.

Is An Online Pharmacy Better For The Environment Than A Regular Pharmacy?

The healthcare industry is one of the most wasteful public sector industries in the UK. Online pharmacies reduce the fuel required for a journey to the GP or pharmacy, as well as this e-Surgery uses 100% recyclable packaging and actively supports environmental causes. Using an online pharmacy reduces the paper-waste that is often produced by high street pharmacies and NHS prescriptions by using paperless, online prescriptions. This way we are able to keep our costs and carbon emissions low, giving you the option to choose sustainably.

I Have Found The Same Medication For Cheaper Elsewhere. Do You Offer A Price Match?

We aim to be the UK’s best value online pharmacy, and if you find what you are looking for cheaper elsewhere online, we will match the competitor’s price.

How Old Do I Need To Be To Use E-Surgery?

You will need to be 18 to order from e-Surgery. This is a legal requirement to make sure we do not sell medication to minors. As we run as an online service and do not see our patients in person, we may need to validate that you are over the age of 18 with a quick check using your name, date of birth and address against national databases like the electoral roll. If this is unsuccessful for whatever reason we will get in touch to make sure that all the details are correct with no typos. On rare occasions, we may also require a form of age verification such a passport or driver’s license.

Will My GP Be Made Aware Of My Purchase?

We would recommend you inform your GP whenever starting a new medication, but it is not required. We are able to inform your GP for you or you can inform them yourself, this will be confirmed in the patient health questionnaire.

I Can’t See My Medication On Your Website, Can I Make A Request?

If you can’t find what you are looking for contact our team either by phone, email or using our Ask a Pharmacist service and make a medication request. If we are unable to provide you the prescription medication you need, we can advise you on the best way forward.

How Can I Provide Feedback?

If you would like to provide us with any feedback or would like to make us aware of any issues, feel free to contact us

by phone at 01603 298103 or
by email at [email protected]

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Category | General Health